NHS Training

Specialist NHS Training

Practical Skills

Ongoing Support

We have developed this course to increase awareness of mediation techniques and processes, but also to assist with the practicalities of managing difficult conversations: dealing with emotional situations, asking appropriate questions & listening.

Course Content Includes

  • An overview of the workplace mediation process
  • Questioning and Active Listening
  • Demonstrations of how to manage the initial Private Conversations
  • Practice of managing Private Conversations
  • Managing Emotions
  • Psychology
  • Demonstration of managing Joint Conversations
  • Practice of managing Joint Conversations
  • Dealing with Cultural Issues
  • Ethical considerations

Delivered by trainers with extensive experience of mediation training and delivering training to the NHS in particular, this course is designed to help participants to nip conflict in the bud at an early stage, before it escalates to something deeply ingrained and possibly irrevocable.

Steve’s way of teaching keeps everyone indulged and interested, and this has been mentioned by many people, whilst making the course seem easier than it actually is.

A wealth of experience and a superb trainer.

I did not expect to learn so much and be so confident in a whole new skillset so quickly. Phenomenal!

Both the content and delivery of the content was excellent, particularly due to the experience and expertise of the trainer.

Steve was fantastic! His approach was warm and friendly and clearly as a wealth of experience to draw on and share.

It was the best training I have received in a long time.

I enjoyed the course and I learned so much in a short space of time.

Great course. My communication skills have definitely improved. Thank you.

I would recommend other doctors and GP trainees to attend the course, not only for examination purposes, but also for general learning.